Shipping & Delivery

We ship throughout Italy, including the islands, and to most European Union countries. Some remote areas and smaller islands may require an extra day and, occasionally, a surcharge that is always shown at checkout before you pay.

Shipping is free on all orders over €200. Below that threshold the cost is calculated at checkout based on the weight of the vehicle and the destination. Scooters and e-bikes are bulky goods, so the rate shown at checkout is the final one — there are no surcharges added afterwards.

Orders placed before 14:00 on a working day are normally dispatched from our warehouse in Turin within 24 working hours. Orders placed at the weekend or on a public holiday leave on the next working day. Pre-order items ship on the date shown on the product page.

Once dispatched, delivery usually takes 2-3 working days in Italy and 5-7 working days elsewhere in the European Union. These are the courier's estimates and are not guaranteed: peak periods such as Black Friday and Christmas can add a day or two.

As soon as the courier collects your parcel we email you a tracking number. You can also follow the status of every order from the Orders section of your account. If the tracking has not moved for more than three working days, contact us and we will open an enquiry with the courier.

Check the packaging before you sign for the delivery. If the box is crushed, torn or visibly damaged, accept the parcel with a written reservation on the courier's delivery note and photograph the packaging before opening it. Signing without a reservation makes it much harder to claim for transport damage.

Report transport damage or a missing item within 48 hours of delivery by writing to asistenza.mono01@gmail.com or through our contact form, attaching photographs of the packaging and of the product. We will arrange a replacement or a collection at our expense.

Couriers normally attempt delivery twice. If both attempts fail, or if the address given was incomplete, the parcel returns to our warehouse and we contact you to arrange a new delivery. A second dispatch may be charged when the failure was due to an incorrect address or repeated absence.