Privacy Policy

The data controller is Mono Express, with registered address at Corso Giulio Cesare 187/A, 10155 Torino, Italia. For any request concerning the processing of your personal data you can write to asistenza.mono01@gmail.com.

We collect the following data, only where strictly necessary to provide the service you requested:

• Identity and contact details (first name, last name, email, phone) provided at registration or when ordering.
• Delivery and billing address, including VAT number or tax code where provided for invoicing.
• Order data and purchase history.
• Payment data, handled directly by our payment provider (Stripe) — we never store your full card details.
• Technical browsing data (IP address, browser type) collected via technical cookies — see our Cookie Policy.

We process your data for the following purposes:

• Fulfilling orders and managing the contractual relationship (Art. 6.1.b GDPR — performance of a contract).
• Meeting tax and accounting obligations, including invoices (Art. 6.1.c GDPR — legal obligation).
• Responding to enquiries sent through the contact form or customer support (Art. 6.1.b/f GDPR).
• Sending marketing communications, only with your explicit consent (Art. 6.1.a GDPR).

We retain order data for the period required by Italian tax law (10 years). Account data remains active for as long as you keep your profile; you may request its deletion at any time, subject to statutory retention obligations.

As a data subject you have the right to access your data and to request its rectification, erasure, restriction of processing and portability, as well as to object to processing (Arts. 15-22 GDPR). You can exercise these rights by writing to asistenza.mono01@gmail.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

Your data may be disclosed to third-party providers strictly necessary to deliver the service (couriers for shipping, Stripe for payments), acting as data processors. We do not sell or share your data with third parties for marketing purposes without your consent.